Exchanges and Returns

While we make sure that all products sent to you are without defect, however, if you do receive a damaged or defective product, you are entitled to exchange, no questions asked. Just send the product back to us within 7 working days by our address and get an exchange or refund immediately.

To get an exchange or refund, simply notify us by calling our contact number 065352531 or emailing us directly to sales@alnakhlah.ae to notify us of the return.

While we do not ask you why you are returning a product, you will need to provide us with evidence of purchase such as invoice, transaction ID, and payment mode for us to process the exchange or refund.

The product should be shipped back to us in “as sold condition” in their original box, warranty card, manuals (if any), and accessories. Any product returned with missing components above will not be considered for return or exchange.

If your product is defective or damaged, then specify the defect or damage in a separate sheet of paper. Under no circumstance should you mark or write on the product.

Your returned product will first be checked for the cause of defect or damage then replaced with the same product, no questions asked.

If the same product is not available, you will be offered an exchange or refund.

We only offer refunds for exchanged or returned items if they are shipped back to us within 7 working days.

For returns or exchange of products, the cost of shipping is solely the responsibility of the customer. For details about shipping and delivery please read our Delivery and Shipment Policy.

Refund

All refunds, whether because of cancellation or exchange, will only be done through the original mode of payment.

Warranties

Since all our products are refurbished and used, we do not offer an official brand warranty.

We offer 30 days replacement warranty which will allow you to check your product and if you do not find it to your satisfaction, get a replacement upon returning it to Al Nakhlah within 30 days.

For an additional price, we also offer 6 months to 1-year extended warranties for replacement.

If during this time you find a product is defective, out of order, or show signs of malfunction you can contact us to claim your warranty. We will not ask you any questions and apply for the warranty immediately.

Warranty claim only takes effect if you notify us via phone number 065352531 or email sales@alnakhlah.ae within the stipulated period and not beyond.

We offer replacement of the product under this warranty for products reported and shipped to us. If you do not ship the product to us, your warranty cannot be claimed.

Please note warranty claim shipment and shipping charges are the responsibility of the customer. For more details read our Shipping Policy.

Cancellation

We understand that people make mistakes, and for this reason, we allow cancellation within 3-4 hours once an order is placed.

Cancellation takes effect ONLY when you notify Al Nakhlah by calling us on this number 065352531 or emailing us directly to sales@alnakhlah.ae, with a reason for cancellation.

Once an order is processed, no cancellation is allowed.